Computer Help

You have to tell yourself that:

They might be afraid you're going to blame them for the problem; when I was in high school and had computer problems this was my situation, I was afraid that the teacher who was going to fix it would blame the problem on me, even if I had nothing to do with it. Computers are expensive things and it makes you nervous when something isn't working and you think it's your fault and that you are the one who will be blamed.

Rule:

Tell them to really read the messages, such as errors, that the computer generates. It only takes a few seconds to read and if it's better to be safe than sorry. My mom is a big computer person so I was trained to read all the messages, and some of them you can brush off, but others could be really important or helpful, so we should check them out.

A lot of times when you open up Google Earth a text box pops up with tips on how to navigate or use the program, instead of skipping over it they should see what it has to say. As for having computer problems I wouldn't be really helpful, but other people could be.